Privacy Policy

Cancellation & Reservation Policy

At Alrais Luxury Transportation, we are committed to providing reliable and timely luxury transportation services. Please review the following terms and conditions before confirming your reservation.

Cancellation Policy

Cancellations made more than two (2) hours before the scheduled pickup time are free of charge.
Cancellations made within two (2) hours of the scheduled pickup time will be charged the full reservation amount.
Failure to appear at the scheduled pickup location without prior notice (No-Show) will also result in the full reservation amount being charged.

Reservation Terms & Conditions

Mechanical Issues

While every effort is made to maintain our vehicles in excellent condition, Alrais Luxury Transportation is not responsible for unforeseen mechanical breakdowns during service. If such an event occurs, we will make reasonable efforts to arrange alternative transportation or compensate for lost service time on a mutually agreed date when applicable.

Damage Responsibility

The customer is financially responsible for any damage caused to the vehicle by themselves or any member of their party during the rental period.

The following charges may apply:

$100.00 for each carpet or seat burn.
$250.00 sanitation or excessive cleaning fee when required.

Alcohol & Illegal Substances

Alcohol consumption and the use of illegal drugs must comply with all applicable federal, state, and local laws. Any fines, penalties, or legal consequences resulting from violations will be the sole responsibility of the customer.

Driver’s Right to Refuse or Terminate Service

Our chauffeurs reserve the right to refuse or terminate service without refund if any passenger:

Displays abusive, threatening, or violent behavior.
Engages in illegal activities.
Creates an unsafe environment for the driver or other passengers.
Causes damage to the vehicle.

Passenger Safety

Standing through the sunroof is strictly prohibited.
Smoking or vaping is not permitted in most vehicles unless specifically authorized by the chauffeur.
All passengers must remain within the vehicle’s legal seating capacity. Vehicles may not be overloaded under any circumstances.

Waiting Time & Overtime

Any additional waiting time beyond the first 15 minutes of the prearranged schedule may be subject to overtime charges based on the applicable service rate.

Weather & Road Conditions

Alrais Luxury Transportation is not responsible for delays, route changes, or service interruptions caused by:

Severe weather
Road closures
Traffic accidents
Unsafe road conditions
Other circumstances beyond our control

Personal Belongings

We are not responsible for personal belongings left inside any vehicle. Please check the vehicle carefully before exiting.

Payment

Any remaining balance must be paid before the trip begins unless prior billing arrangements have been approved.

Contact Information

Alrais Luxury Transportation

📞 Phone: (407) 968-7886

📧 Email: alrayyisllc@gmail.com

📍 Address: 206 6th St, Suite 300, Orlando, FL 32824

      
   Alrais Luxury Transportation of Orlando
   25 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Kenny Flynn 
 
 
 
 Trustindex verifies that the original source of the review is Google. The best, plain and simple. We have used Al many times. Always on time, safe and very friendly. No way we would use anybody else. Great company!!!
  
 
      Posted on Google  
   
   mike hoover 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service for me and my family!
  
 
      Posted on Google  
   
   Mario Lopez 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely amazing experience. Professional, courteous, accommodating. Does not get any better.
  
 
      Posted on Google  
   
   Daniel Clay 
 
 
 
 Trustindex verifies that the original source of the review is Google. Found them randomly from an Uber ride. My family travels to Orlando 3 to 4 times a year for Universal Studios. We prefer to fly so when Al offered his private services I gave him a try.

This is the 4-5th trip since meeting him and here’s our experience. I text him a few weeks before our flight and give him our flight number, he’s waiting at the bottom of the escalator to help direct us and even knows our carousel. Grabs 2-3 bags and guides us to his car. Smooth gentle efficient drive to the hotel and drop off, helping unload bags.

We often travel to dinner outside of park so another quick text and he picks us up at our hotel. Drops us off at our favorite restaurant. Text him about 20-25 mins before we are ready to leave and then he’s there.

Highly recommend for any of your transportation needs, my kids always ask, “is it our normal driver”. They always smile when I say yes.
  
 
      Posted on Google  
   
   Ms. Michelle Maria Cortez 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our experience with this luxury car service company in Orlando was nothing short of exceptional, setting a new standard for customer service in our eyes. From the moment we made our reservation, the attention to detail was apparent, with our driver ( AL) taking special care to understand our family's needs, including the provision of a car seat for our son. The vehicle itself was immaculate and comfortable, offering ample space and amenities that catered to both relaxation and entertainment for our whole family. Our driver “ Al” and “ Sam” was not only professional and courteous but also displayed genuine warmth and a willingness for making us feel at ease throughout our multiple rides we had. This thoughtful approach and commitment to excellence ensured that our trip was seamless and enjoyable, leaving us with lasting memories of a truly outstanding service. Would definitely recommend for anyone who is looking for the best luxury car service company for a fantastic experience to get family and friends around town 😎🫶🏼👌🏽
  
 
      Posted on Google  
   
   Ibrahim Aqil 
 
 
 
 Trustindex verifies that the original source of the review is Google. Grate service
  
 
      Posted on Google  
   
   Sandra Harris 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very professional, courteous and punctual. Highly recommend this service.
  
 
      Posted on Google  
   
   Tomas J. Lares 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alrais luxury transportation is the most professional & excellent transportation service I have used for my personal use & business clients.
  
 
      Posted on Google  
   
   GÖKHAN AKTAŞ 
 
 
 
 Trustindex verifies that the original source of the review is Google. , professional chauffeurs clean cars
Highly recommended

Alrais Luxury Transportation provides airport, corporate, cruise, and private chauffeur services across Orlando. Enjoy comfortable luxury vehicles, reliable travel, and professional 24/7 support.

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